Operated by Walker & Harrison Care Limited

Walker&Harrison Care

GoodRated 23/07/2022Home care · Middlesbrough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note23 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note23 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note23 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note23 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note23 Jul 2022
Supporting people to eat and drink enough; working with other agencies; supporting people to live healthier lives
Note23 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note23 Jul 2022
Staff support: induction, training, skills and experience

Note23 Jul 2022
Accessible Information Standard followed; staff sourced an App to communicate with a person whose first language was not English.
Note23 Jul 2022
Staff supported people with healthcare needs and worked well with district nurses, OTs and other professionals.
Note23 Jul 2022
Effective complaints system with relatives confident concerns would be listened to and acted upon.
Note23 Jul 2022
Strong safeguarding practices with people reporting they felt safe and trusted the service.
Note23 Jul 2022
Diverse workforce with embedded diversity strategy actively promoting equality and inclusion.
Note

Note23 Jul 2022
End of life care and support
Note23 Jul 2022
Improving care quality in response to complaints or concerns
Note23 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note23 Jul 2022
Meeting people's communication needs
Note23 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note23 Jul 2022
Preventing and controlling infection
Note23 Jul 2022
Assessing risk, safety monitoring and management
Note23 Jul 2022
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note23 Jul 2022
Using medicines safely
Note23 Jul 2022
Staffing and recruitment

Note23 Jul 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note23 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note23 Jul 2022
Managers and staff being clear about their roles; duty of candour; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info