Beechfield Care & Support Limited

GoodRated 27/01/2023Home care · Newton Aycliffe

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

16 findings

Note27 Jan 2023
Infection prevention and control systems were in place with up-to-date COVID-19 guidance and PPE available.
Note27 Jan 2023
Clear succession planning in place for registered manager retirement with a new manager already transitioning into the role.
Note27 Jan 2023
Strong communication with relatives and effective partnership working with other health and social care professionals.
Note27 Jan 2023
Positive, person-centred culture where people's wishes, needs and rights were placed at the heart of everything.
Note27 Jan 2023
Sufficient staffing levels with flexible support responsive to people's changing needs.
Note27 Jan 2023
Medicines were managed safely with effective systems for administration, recording and storage.
Note27 Jan 2023
Staff understood people's needs and how to manage risks; risk assessments were in place with clear measures to keep people safe from harm.
minorgovernance27 Jan 2023
The provider had a system of audits and checks to monitor the quality and safety of the service. However, this was a new system and needed to be embedded.

Note27 Jan 2023
Using medicines safely; Learning lessons when things go wrong
Note27 Jan 2023
Preventing and controlling infection
Note27 Jan 2023
Staffing and recruitment
Note27 Jan 2023
Assessing risk, safety monitoring and management; Systems and processes to safeguard people from the risk of abuse

Note27 Jan 2023
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note27 Jan 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note27 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note27 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info