Operated by North Lincolnshire Council

North Lincolnshire Council-Home First Community Support

GoodRated 27/07/2022Home care · Scunthorpe

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

13 findings

caring

Note27 Jul 2022
Is the service caring?

effective

Note27 Jul 2022
Is the service effective?

Other

Note27 Jul 2022
Strong complaints process used to drive service improvement
Note27 Jul 2022
Open, transparent culture with duty of candour embedded and notifiable events reported appropriately
Note27 Jul 2022
Proactive use of specialist equipment (e.g. Raizer Chair) to improve outcomes and reduce hospital admissions
Note27 Jul 2022
Effective partnership working with health and social care professionals, facilitating hospital discharges and avoiding admissions
Note27 Jul 2022
Strong, inclusive leadership with effective governance and a clear vision for high-quality care
Note27 Jul 2022
Robust systems and processes for safeguarding, risk assessment, and medicines management
Note27 Jul 2022
Highly motivated, well-trained and supportive staff who built positive, trusting relationships with people
Note27 Jul 2022
Person-centred care with high-quality, tailored reablement support that helped people regain independence

responsive

Note27 Jul 2022
Is the service responsive?

safe

Note27 Jul 2022
Is the service safe?

well_led

Note27 Jul 2022
Is the service well-led?

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: DN15 9YH
Registered manager: Marshall, Tammy
Local authority: North Lincolnshire
Region: Yorkshire & Humberside
City: Scunthorpe
Last CQC check: 27/Jul/2022 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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