Operated by PLATFORM (HULL)

Platform (Hull)

GoodRated 26/11/2022Home care · Hull

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

12 findings

Other

Note26 Nov 2022
The provider engaged in local forums and provider engagement groups to improve care and support.
Note26 Nov 2022
Management were approachable and took a genuine interest in feedback from people, staff, families and professionals.
Note26 Nov 2022
People had individual communication plans detailing effective and preferred methods of communication.
Note26 Nov 2022
Staff used positive, respectful language and were calm, focused and attentive to people's emotions and support needs.
Note26 Nov 2022
Low staff turnover supported people to receive consistent care from staff who knew them well.
Note26 Nov 2022
People had health passports used by health and social care professionals to support them appropriately.
Note26 Nov 2022
Staff received support in the form of continual supervision, appraisal and recognition of good practice.
Note26 Nov 2022
Medicines were managed safely; staff received training to administer medicines and had their competency checked.
Note26 Nov 2022
Risk assessments and care plans were detailed and provided guidance for staff to respond to and manage risk effectively.
Note26 Nov 2022
Staff focused on people's strengths and promoted what they could do, supporting a fulfilling and meaningful everyday life.
minorend_of_life_care26 Nov 2022
The service did not have an end of life policy in place should they be required to support someone in the end stages of life.
moderateconsent_capacity26 Nov 2022
capacity assessments and best interests decisions had not been completed by the service to provide care within people's homes.