Reflections Community Support

GoodRated 25/03/2026Home care · Leeds

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CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

caring

Note29 Jan 2020
Confidentiality
Note29 Jan 2020
Involvement in care planning
Note29 Jan 2020
Privacy, dignity and independence

effective

Note29 Jan 2020
Healthcare and nutritional needs
Note29 Jan 2020
Mental Capacity Act compliance
Note29 Jan 2020
Supervision and appraisal
Note29 Jan 2020
Staff training and mandatory updates

Other

Note30 Oct 2021
Complaints were monitored for themes and used to drive service improvement.
Note30 Oct 2021
New computerised system implemented to monitor care staff visits and improve communication.
Note30 Oct 2021
Open and inclusive leadership culture with staff feeling supported, listened to, and able to raise concerns.
Note30 Oct 2021
Service proactively engaged with community organisations to reduce social isolation.
Note30 Oct 2021
Care staff demonstrated person-centred practice, respecting dignity, privacy, independence, and cultural diversity.
Note30 Oct 2021

responsive

Note29 Jan 2020
Complaints handling
Note29 Jan 2020
Person-centred and personalised care
Note29 Jan 2020
Care planning and needs assessment

safe

Note29 Jan 2020
Medication management
Note29 Jan 2020
Risk assessment and management
Note29 Jan 2020
Staffing levels and recruitment
Note29 Jan 2020
Safeguarding

well_led

Note29 Jan 2020
Staff engagement and culture
Note29 Jan 2020
Leadership and registered manager oversight
Note29 Jan 2020
Governance and audit systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

Postcode: LS20 9AX
Registered manager: Brocklebank, Reca
Local authority: Leeds
Region: Yorkshire & Humberside
City: Leeds
Last CQC check: 25/Mar/2026 - 00:00

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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