Envico Supported Living LTD

GoodRated 5 Oct 2022Home care · Hayes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 May 2022
Respecting and promoting people's privacy, dignity and independence
Note10 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note10 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note10 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 May 2022
Staff working with other agencies; supporting people to access healthcare
Note10 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note10 May 2022
Staff support: induction, training, skills and experience
Note10 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 May 2022
Open and transparent culture with clear understanding of duty of candour
Note10 May 2022
Robust governance with regular audits of incidents, medicines, finances, care plans and quality checks
Note10 May 2022
Good partnership working with healthcare professionals, learning disability teams and local authority
Note10 May 2022
Care plans written in accessible format with pictures, regularly reviewed with people involved
Note10 May 2022
Staff well trained, supervised and supported, with positive feedback about management

Note10 May 2022
End of life care and support
Note10 May 2022
Improving care quality in response to complaints or concerns
Note10 May 2022
Supporting people to develop and maintain relationships and follow interests
Note10 May 2022
Meeting people's communication needs
Note10 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 May 2022
Learning lessons when things go wrong
Note10 May 2022
Preventing and controlling infection
Note10 May 2022
Using medicines safely
Note10 May 2022
Staffing and recruitment
Note10 May 2022
Assessing risk, safety monitoring and management
Note10 May 2022
Systems and processes to safeguard people from the risk of abuse

Note10 May 2022
Working in partnership with others
Note10 May 2022
Continuous learning and improving care
Note10 May 2022
Engaging and involving people using the service, the public and staff
Note10 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note10 May 2022
How the provider understands and acts on the duty of candour
Note10 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering