Operated by Atlantic Way Care Limited

Atlantic Way Care

GoodRated 6 Jul 2022Home care · Bideford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note7 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Jun 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note7 Jun 2022
Staff working with other agencies; Supporting people to access healthcare services
Note7 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Jun 2022
Staff support: induction, training, skills and experience

Note7 Jun 2022
Received an outstanding achievement award in October 2021 for supporting a person's wellbeing
Note7 Jun 2022
MCA principles followed with best interest decisions and advocates involved
Note7 Jun 2022
Quality assurance systems and audits in place to monitor and improve service
Note7 Jun 2022
Strong partnership working with health and social care professionals
Note7 Jun 2022
Open, transparent culture with duty of candour understood and applied
Note7 Jun 2022
Effective recruitment and selection processes including DBS checks and references

Note7 Jun 2022
End of life care and support
Note7 Jun 2022
Improving care quality in response to complaints or concerns
Note7 Jun 2022
Meeting people's communication needs (AIS)
Note7 Jun 2022
Planning personalised care to ensure people have choice and control

Note7 Jun 2022
Preventing and controlling infection
Note7 Jun 2022
Using medicines safely
Note7 Jun 2022
Staffing and recruitment
Note7 Jun 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note7 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note7 Jun 2022
Working in partnership with others
Note7 Jun 2022
Promoting a positive person-centred culture; engaging people, public and staff
Note7 Jun 2022
Managers and staff being clear about roles, quality, risks and regulatory requirements; duty of candour; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info