Operated by South Cheshire Senior Care Limited

South Cheshire Senior Care Ltd

GoodRated 3 Jan 2023Home care · Nantwich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note1 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note1 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note1 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note1 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note1 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care; Supporting people to live healthier lives
Note1 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note1 Mar 2023
Staff support: induction, training, skills and experience
Note1 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note1 Mar 2023
End of life care policy in place with staff training and personalised end of life care plans.
Note1 Mar 2023
Staff understood safeguarding, whistleblowing and MCA responsibilities and felt confident raising concerns.
Note1 Mar 2023
Electronic live monitoring system enabled office staff to track visit times and task completion in real time.
Note1 Mar 2023
Strong infection prevention and control practices with appropriate PPE use monitored by management.
Note1 Mar 2023
Effective governance including audits, unannounced spot checks, and regular supervision and team meetings.
Note

Note1 Mar 2023
End of life care and support
Note1 Mar 2023
Improving care quality in response to complaints or concerns
Note1 Mar 2023
Meeting people's communication needs
Note1 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note1 Mar 2023
Preventing and controlling infection
Note1 Mar 2023
Using medicines safely
Note1 Mar 2023
Staffing and recruitment
Note1 Mar 2023
Assessing risk, safety monitoring and management
Note1 Mar 2023
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong

Note1 Mar 2023
Working in partnership with others
Note1 Mar 2023
Continuous learning and improving care
Note1 Mar 2023
Engaging and involving people using the service, the public and staff
Note1 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note1 Mar 2023
How the provider understands and acts on the duty of candour
Note1 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering