Operated by City of York Council

Community Short Breaks

GoodRated 17/09/2022Home care · York

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note17 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note17 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note17 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note17 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Sept 2022
Staff support: induction, training, skills and experience
Note17 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Sept 2022
Staff received appropriate training, supervision and support, with positive feedback from care workers.
Note17 Sept 2022
Accessible information formats available to meet diverse communication needs.
Note17 Sept 2022
Regular audits and quality checks used to monitor service safety and identify improvements.
Note17 Sept 2022
Leadership was described as approachable and supportive by both staff and external professionals.
Note17 Sept 2022
Strong multi-agency working with healthcare professionals, with communication described as 'excellent'.
Note17 Sept 2022

Note17 Sept 2022
Improving care quality in response to complaints or concerns
Note17 Sept 2022
Supporting people to develop and maintain relationships and take part in activities
Note17 Sept 2022
Meeting people's communication needs
Note17 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Sept 2022
Preventing and controlling infection
Note17 Sept 2022
Using medicines safely
Note17 Sept 2022
Learning lessons when things go wrong
Note17 Sept 2022
Assessing risk, safety monitoring and management
Note17 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note17 Sept 2022
Staffing and recruitment

Note17 Sept 2022
Working in partnership with others; engaging and involving people using the service
Note17 Sept 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note17 Sept 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info