Direct Approach Care Limited

Not RatedHome care · Preston

CQC Key Questions

Safe

Not Rated

People are protected from abuse and avoidable harm.

Effective

Not Rated

Care achieves good outcomes and quality of life.

Caring

Not Rated

Staff treat people with compassion, dignity, respect.

Responsive

Not Rated

Services are tailored to people's needs.

Well-led

Not Rated

Leadership and culture support quality care.

What inspectors found

30 findings

Note29 Jun 2022
Respecting and promoting people's privacy, dignity and independence
Note29 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note29 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note29 Jun 2022
Staff working with other agencies to provide consistent, effective, timely care
Note29 Jun 2022
Staff support: induction, training, skills and experience
Note29 Jun 2022
Assessing people's needs and choices; delivering care in line with standards
Note29 Jun 2022
Ensuring consent to care and treatment in line with law and guidance

Note29 Jun 2022
Staff felt listened to and supported by the registered manager, describing a positive culture
Note29 Jun 2022
Service worked in partnership with district nurses, palliative care, commissioners and safeguarding teams
Note29 Jun 2022
Registered manager responded proactively to concerns, beginning to implement risk assessments, rewrite care plans and revise policies after inspection
Note29 Jun 2022
Effective use of PPE and infection prevention practices, including daily testing for COVID-19
Note29 Jun 2022
People and relatives praised staff as caring, knowledgeable and patient; staff matched to people based on shared characteristics
Note

Note29 Jun 2022
Meeting people's communication needs
Note29 Jun 2022
End of life care and support
Note29 Jun 2022
Planning personalised care to ensure people have choice and control
Note29 Jun 2022
Improving care quality in response to complaints or concerns

Note29 Jun 2022
Preventing and controlling infection
Note29 Jun 2022
Staffing and recruitment
Note29 Jun 2022
Systems and processes to safeguard people from the risk of abuse
Note29 Jun 2022
Using medicines safely
Note29 Jun 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong

Note29 Jun 2022
Working in partnership with others
Note29 Jun 2022
Duty of candour
Note29 Jun 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note29 Jun 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info