J24 Resourcing Limited

GoodRated 17/11/2022Home care · Derby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Nov 2022
Respecting and promoting people's privacy, dignity and independence
Note17 Nov 2022
Ensuring people are well treated and supported; respecting equality and diversity
Note17 Nov 2022
Supporting people to express their views and be involved in making decisions about their care

Note17 Nov 2022
Staff working with other agencies to provide consistent, effective, timely care
Note17 Nov 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Nov 2022
Staff support: induction, training, skills and experience
Note17 Nov 2022
Ensuring consent to care and treatment in line with law and guidance
Note17 Nov 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note17 Nov 2022
An app-based system enabled relatives to view care notes, supporting transparency and family engagement.
Note17 Nov 2022
Staff received appropriate training, supervision and competency checks, including in medicines management and infection control.
Note17 Nov 2022
Effective multi-agency working with district nurses, health professionals and charities to support people's health and wellbeing.
Note17 Nov 2022
Care was personalised and person-centred, with people's interests, hobbies, cultural and faith needs actively supported.
Note17 Nov 2022
The registered manager was responsive to inspection feedback, promptly updating records and systems during and after the inspection.
Note

Note17 Nov 2022
End of life care and support
Note17 Nov 2022
Meeting people's communication needs
Note17 Nov 2022
Improving care quality in response to complaints or concerns
Note17 Nov 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note17 Nov 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Nov 2022
Systems and processes to safeguard people from the risk of abuse
Note17 Nov 2022
Preventing and controlling infection
Note17 Nov 2022
Staffing and recruitment
Note17 Nov 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note17 Nov 2022
Using medicines safely

Note17 Nov 2022
Working in partnership with others
Note17 Nov 2022
How the provider understands and acts on the duty of candour
Note17 Nov 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note17 Nov 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info