Operated by Ambrose Adrian Healthcare Ltd

Ambrose Adrian Healthcare

GoodRated 27/08/2022Home care · Slough

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note27 Aug 2022
Respecting and promoting people's privacy, dignity and independence
Note27 Aug 2022
Supporting people to express their views and be involved in making decisions about their care
Note27 Aug 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note27 Aug 2022
Ensuring consent to care and treatment in line with law and guidance
Note27 Aug 2022
Staff working with other agencies; supporting people to access healthcare services
Note27 Aug 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note27 Aug 2022
Staff support: induction, training, skills and experience
Note27 Aug 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note27 Aug 2022
Good partnership working with GPs, district nurses and local authority
Note27 Aug 2022
Supportive and approachable management with effective quality audits
Note27 Aug 2022
Staff treated people with kindness, dignity and respect
Note27 Aug 2022
Person-centred care plans regularly reviewed with people and relatives
Note27 Aug 2022
Medicines administered as prescribed with accurate records and spot checks
Note27 Aug 2022
Safe recruitment with DBS checks and sufficient staffing levels

Note27 Aug 2022
End-of-life care and support
Note27 Aug 2022
Improving care quality in response to complaints or concerns
Note27 Aug 2022
Meeting people's communication needs
Note27 Aug 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note27 Aug 2022
Learning lessons when things go wrong
Note27 Aug 2022
Preventing and controlling infection
Note27 Aug 2022
Using medicines safely
Note27 Aug 2022
Staffing and recruitment
Note27 Aug 2022
Assessing risk, safety monitoring and management
Note27 Aug 2022
Systems and processes to safeguard people from the risk of abuse

Note27 Aug 2022
Continuous learning and improving care; working in partnership with others
Note27 Aug 2022
Engaging and involving people using the service, the public and staff
Note27 Aug 2022
Managers and staff being clear about their roles and understanding quality performance, risks and regulatory requirements
Note27 Aug 2022
Duty of candour and being open and honest when something goes wrong
Note27 Aug 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering