Operated by McCallum Care Limited

Caremark Wandsworth

GoodRated 5 Apr 2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

21 findings

Note4 May 2022
Clear vision, values and statement of purpose understood and followed by staff
Note4 May 2022
Effective partnership working with healthcare professionals and community organisations to reduce social isolation
Note4 May 2022
Missed calls recorded and analysed to prevent recurrence
Note4 May 2022
Robust quality assurance system with KPIs and audits across care logs, MAR, complaints and staff files
Note4 May 2022
Open, inclusive and positive culture with approachable, supportive management
Note4 May 2022
Staff received three-monthly supervision and annual appraisal
Note4 May 2022
Risks assessed, monitored and regularly reviewed with care plans updated as needs change
Note4 May 2022
Effective infection prevention and control with appropriate PPE use and up-to-date policy
Note4 May 2022
Medicines safely administered, audited and stored; staff trained and updated
Note4 May 2022
Safe recruitment with DBS checks, references and probationary period

Note4 May 2022
Continuous learning and improving care
Note4 May 2022
Engaging and involving people using the service, the public and staff; working in partnership with others
Note4 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note4 May 2022
Duty of candour
Note4 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering