Royal Mencap Society - Norfolk Domiciliary Care Agency

Thetford, IP24 · Established 09/1 · Operated by Royal Mencap Society

A CQC-regulated home-care provider serving Thetford, registered since 09/1. Rated Requires improvement at its most recent CQC inspection (20/08/2022).

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What the CQC found

The five questions inspectors ask, and how Royal scored.

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“Established leadership structure with experienced and well-regarded registered manager”
CQC inspection report, Aug 2022

“People supported to maintain contact with family and engage in varied activities and community life”
CQC inspection report, Aug 2022

“Staff treated people with compassion, dignity and respect; diverse workforce reflecting service users”
CQC inspection report, Aug 2022

Inspection history

The trajectory matters as much as the latest rating.

Aug 2022
Requires improvement
First inspection since re-registration found a service rated Requires Improvement overall, with weaknesses in governance, record-keeping, mental capacity documentation, staff supervision and competency checks driven partly by COVID-19 pressures. Safe, caring a…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Royal does

✓Homecare agencies
✓Supported living

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at IP24 2DL in Thetford. Service area not formally published; we recommend asking the agency directly when requesting a quote.

IP24

Comparable agencies nearby

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Premier Homecare

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