Operated by KD Care Services Ltd

KD Care Services

GoodRated 5 May 2022Home care · Newcastle Upon Tyne

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 May 2022
Respecting and promoting people's privacy, dignity and independence
Note5 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note5 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note5 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note5 May 2022
Staff working with other agencies and supporting access to healthcare
Note5 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note5 May 2022
Staff support: induction, training, skills and experience
Note5 May 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 May 2022
End of life wishes discussed and staff trained to support end of life care
Note5 May 2022
Accessible Information Standard followed with information available in different languages, easy read and large print
Note5 May 2022
Effective governance, audits and quality assurance systems; positive, supportive management culture
Note5 May 2022
Caring, respectful staff who promote dignity, privacy and independence
Note5 May 2022
Care delivered in line with MCA principles; staff trained in MCA and DoLS
Note5 May 2022

Note5 May 2022
End of life care and support
Note5 May 2022
Improving care quality in response to complaints or concerns
Note5 May 2022
Supporting people to develop and maintain relationships and follow interests
Note5 May 2022
Meeting people's communication needs
Note5 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 May 2022
Engaging and involving people, public and staff; working in partnership with others
Note5 May 2022
Managers and staff being clear about roles and understanding quality, risks and regulatory requirements
Note5 May 2022
Duty of candour and continuous learning and improving care
Note5 May 2022
Promoting a positive, person-centred, open, inclusive and empowering culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info