Operated by Sunshine Care Agency Ltd

Sunshine Care Agency

Requires improvementRated 19/04/2023Home care · Croydon

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note28 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note28 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note28 Apr 2023
Staff working with other agencies to provide consistent, effective, timely care
Note28 Apr 2023
Staff support: induction, training, skills and experience
Note28 Apr 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note28 Apr 2023
Ensuring consent to care and treatment in line with law and guidance

Note28 Apr 2023
Infection prevention and control training completed as part of induction, with sufficient PPE supplied to staff.
Note28 Apr 2023
People were introduced to regular care workers before starting the service to build comfort and familiarity.
Note28 Apr 2023
Staff felt valued and supported, with a positive open-door culture described by care workers.
Note28 Apr 2023
Regular spot checks were carried out in people's homes to observe staff and ensure best practice.
Note28 Apr 2023
Safer recruitment procedures were followed, including DBS checks and appropriate references.

Note28 Apr 2023
End of life care and support
Note28 Apr 2023
Improving care quality in response to complaints or concerns
Note28 Apr 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note28 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note28 Apr 2023
Meeting people's communication needs

Note28 Apr 2023
Learning lessons when things go wrong
Note28 Apr 2023
Preventing and controlling infection
Note28 Apr 2023
Systems and processes to safeguard people from the risk of abuse
Note28 Apr 2023
Using medicines safely
Note28 Apr 2023
Staffing and recruitment
Note28 Apr 2023
Assessing risk, safety monitoring and management

Note28 Apr 2023
Working in partnership with others
Note28 Apr 2023
How the provider understands and acts on the duty of candour
Note28 Apr 2023
Engaging and involving people using the service, the public and staff
Note28 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note28 Apr 2023
Continuous learning and improving care
Note28 Apr 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements