Kulan Care Ltd

GoodRated 30/11/2022Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Jun 2023
Respecting and promoting people's privacy, dignity and independence
Note16 Jun 2023
Supporting people to express their views and be involved in making decisions about their care
Note16 Jun 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Jun 2023
Staff working with other agencies to provide consistent, effective, timely care
Note16 Jun 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Jun 2023
Staff support: induction, training, skills and experience
Note16 Jun 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note16 Jun 2023
Ensuring consent to care and treatment in line with law and guidance

Note16 Jun 2023
The registered manager was approachable, engaged staff in feedback, and was working proactively with an external consultant to address identified gaps.
Note16 Jun 2023
End of life wishes were discussed with people and relatives as part of care planning.
Note16 Jun 2023
Staff supported people's communication needs, including using people's preferred languages.
Note16 Jun 2023
People and relatives were consistently positive about staff being kind, reliable, punctual and experienced.
Note16 Jun 2023
Effective infection prevention and control measures in place, including COVID-19 PPE use and weekly staff testing.
Note

Note16 Jun 2023
End of life care and support
Note16 Jun 2023
Improving care quality in response to complaints or concerns
Note16 Jun 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note16 Jun 2023
Meeting people's communication needs
Note16 Jun 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note16 Jun 2023
Learning lessons when things go wrong
Note16 Jun 2023
Preventing and controlling infection
Note16 Jun 2023
Staffing and recruitment
Note16 Jun 2023
Systems and processes to safeguard people from the risk of abuse
Note16 Jun 2023
Assessing risk, safety monitoring and management
Note16 Jun 2023
Using medicines safely

Note16 Jun 2023
Working in partnership with others
Note16 Jun 2023
Engaging and involving people using the service, the public and staff
Note16 Jun 2023
How the provider understands and acts on the duty of candour
Note16 Jun 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note16 Jun 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements