Operated by Lifeways Community Care Limited

Lifeways Brighton

GoodRated 30/11/2021Home care · Brighton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note4 Apr 2022
Ensuring people are well treated and supported; equality and diversity
Note4 Apr 2022
Respecting and promoting people's privacy, dignity and independence

Note4 Apr 2022
Staff support: induction, training, skills and experience
Note4 Apr 2022
Staff working with other agencies; supporting healthier lives and nutrition
Note4 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note4 Apr 2022
Ensuring consent to care and treatment in line with law and guidance

Note4 Apr 2022
Effective infection control practices with adequate PPE and routine COVID-19 testing
Note4 Apr 2022
Compliance with Accessible Information Standard, including easy read formats
Note4 Apr 2022
Strong leadership with open-door policy, colleague council, and counselling/reflective practice for staff
Note4 Apr 2022
People involved in service development, including paid 'quality checker' roles and interviewing staff
Note4 Apr 2022
Staff induction, shadowing, ongoing training, supervision and annual appraisals in place
Note4 Apr 2022

Note4 Apr 2022
End of life care and support; improving care quality in response to complaints
Note4 Apr 2022
Meeting people's communication needs
Note4 Apr 2022
Planning personalised care to ensure people have choice and control

Note4 Apr 2022
Duty of candour
Note4 Apr 2022
Continuous learning and improving care
Note4 Apr 2022
Managers and staff are clear about their roles, and understand quality performance, risks and regulatory requirements
Note4 Apr 2022
Engaging and involving people using the service, the public and staff; working in partnership
Note4 Apr 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering