New Generation Healthcare UK Ltd

Requires improvementRated 14/04/2022Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note28 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note28 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note28 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note28 Apr 2022
Supporting people to live healthier lives, access healthcare services and support
Note28 Apr 2022
Staff support: induction, training, skills and experience
Note28 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note28 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note28 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet

Note28 Apr 2022
Regular surveys, staff meetings, and good partnership working with local professionals
Note28 Apr 2022
Registered manager open and honest, demonstrating duty of candour and stopping new admissions to review processes
Note28 Apr 2022
Staff treated people with dignity, respect and promoted independence
Note28 Apr 2022
Positive feedback from healthcare professionals on collaborative working and proactive communication
Note28 Apr 2022
Thorough staff induction and regular supervision; staff felt supported by the registered manager
Note28 Apr 2022

Note28 Apr 2022
Improving care quality in response to complaints or concerns
Note28 Apr 2022
Meeting people's communication needs
Note28 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences; End of life care and support

Note28 Apr 2022
Preventing and controlling infection
Note28 Apr 2022
Systems and processes to safeguard people from the risk of abuse
Note28 Apr 2022
Learning lessons when things go wrong
Note28 Apr 2022
Staffing and recruitment
Note28 Apr 2022
Assessing risk, safety monitoring and management; Using medicines safely

Note28 Apr 2022
Working in partnership with others
Note28 Apr 2022
Engaging and involving people using the service, the public and staff; Promoting a positive culture that is person-centred
Note28 Apr 2022
How the provider understands and acts on the duty of candour
Note28 Apr 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements; Continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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