Operated by Livingstone Care Solutions Limited

Livingstone Care Office - Innovation House

Requires improvementRated 21/10/2023Home care · Sandwich

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note7 Nov 2023
Respecting and promoting people's privacy, dignity and independence
Note7 Nov 2023
Supporting people to express their views and be involved in making decisions about their care
Note7 Nov 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note7 Nov 2023
Ensuring consent to care and treatment in line with law and guidance
Note7 Nov 2023
Staff working with other agencies to provide consistent, effective, timely care
Note7 Nov 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note7 Nov 2023
Staff support: induction, training, skills and experience
Note7 Nov 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note7 Nov 2023
People and relatives spoke highly of the registered manager, describing them as approachable and responsive.
Note7 Nov 2023
Complaints were investigated and resolved appropriately, with lessons learned to prevent recurrence.
Note7 Nov 2023
Staff received regular supervision, mandatory training and competency assessments before supporting people.
Note7 Nov 2023
The registered manager built positive relationships with external healthcare professionals including GPs, palliative care nurses and hospice teams.
Note7 Nov 2023
People received a reliable, consistent service from a regular team of staff with no reported missed calls.
Note

Note7 Nov 2023
End of life care and support
Note7 Nov 2023
Improving care quality in response to complaints or concerns
Note7 Nov 2023
Meeting people's communication needs
Note7 Nov 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note7 Nov 2023
Working in partnership with others
Note7 Nov 2023
Engaging and involving people using the service, the public and staff
Note7 Nov 2023
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note7 Nov 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note7 Nov 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements