Livingstone Care Office - Innovation House

Sandwich, CT13 · Established 30/0 · Operated by Livingstone Care Solutions Limited

A CQC-regulated home-care provider serving Sandwich, registered since 30/0. Rated Requires improvement at its most recent CQC inspection (21/10/2023).

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What the CQC found

The five questions inspectors ask, and how Livingstone scored.

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

In their own words: what inspectors said

“People and relatives spoke highly of the registered manager, describing them as approachable and responsive.”
CQC inspection report, Nov 2023

“Complaints were investigated and resolved appropriately, with lessons learned to prevent recurrence.”
CQC inspection report, Nov 2023

“Staff received regular supervision, mandatory training and competency assessments before supporting people.”
CQC inspection report, Nov 2023

Inspection history

The trajectory matters as much as the latest rating.

Nov 2023
Requires improvement
Livingstone Care Office - Innovation House was rated Requires Improvement overall at its October 2023 inspection, with confirmed breaches of Regulations 12, 17 and 19 relating to unsafe risk management, poor governance and record-keeping, and unsafe staff recr…
Jan 2022
Not rated

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Livingstone does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at CT13 9FF in Sandwich. Service area not formally published; we recommend asking the agency directly when requesting a quote.

CT13

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