Operated by Care Within Ltd

SureCare Calderdale and Kirklees

GoodRated 13/12/2022Home care · Halifax

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note13 Dec 2022
Supporting people to express their views and be involved in making decisions; respecting privacy, dignity and independence
Note13 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note13 Dec 2022
Ensuring consent to care and treatment in line with law and guidance (MCA)
Note13 Dec 2022
Staff working with other agencies; Supporting people to live healthier lives and access healthcare services
Note13 Dec 2022
Staff support: induction, training, skills and experience
Note13 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law; Supporting people to eat and drink enough

Note13 Dec 2022
Service worked in partnership with health and social care professionals to achieve good outcomes.
Note13 Dec 2022
People and relatives spoke highly of staff, describing them as 'like family' and rating the service 10+ out of 10.
Note13 Dec 2022
Strong registered manager oversight with thorough audits, commitment to learning and open culture.
Note13 Dec 2022
Complaints managed effectively and robustly, with creative resolution approaches such as video guides for meal preparation.
Note13 Dec 2022
Person-centred care plans developed with involvement of people and relatives, including cultural needs.
Note

Note13 Dec 2022
Improving care quality in response to complaints or concerns
Note13 Dec 2022
Meeting people's communication needs
Note13 Dec 2022
Planning personalised care to ensure people have choice and control; End of life care and support

Note13 Dec 2022
Staffing and recruitment
Note13 Dec 2022
Using medicines safely
Note13 Dec 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong; Preventing and controlling infection
Note13 Dec 2022
Systems and processes to safeguard people from the risk of abuse

Note13 Dec 2022
Working in partnership with others
Note13 Dec 2022
Engaging and involving people, the public and staff; promoting a positive, person-centred and inclusive culture
Note13 Dec 2022
Duty of candour; managers and staff understanding quality, performance, risks and regulatory requirements; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info