Note12 May 2022
The management team were open and honest throughout the inspection and relatives were confident they would be informed if anything went wrong.
Note12 May 2022
The provider was actively recruiting additional staff.
Note12 May 2022
Care plans were in place to support people's communication needs and documents were available in accessible formats.
Note12 May 2022
The management team were receptive to feedback and took action during the inspection to address identified issues.
Note12 May 2022
Staff had received safeguarding training and felt confident to report any abuse.
Note12 May 2022
People and relatives shared positive feedback about the service and the management team.
moderateconsent_capacity12 May 2022
People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests.
minorincident_learning12 May 2022
Accident reports for the incidents that had occurred did not contain sufficient detail.
moderaterecord_keeping12 May 2022
Records were not always fully completed or accurate. This included people's health records, supervision records, induction records and recruitment records.
moderatemedication_management12 May 2022
One person had medication that was discontinued remained in their medication cabinet, and their prescribed creams had no opening or discard date.
moderatestaff_competency12 May 2022
Competency assessments were not carried out to ensure staff had the appropriate skills for their role.
criticalstaff_training12 May 2022
Staff had not received training to support people with their health conditions, such as epilepsy.
moderatecare_planning12 May 2022
Care plans had not been reviewed to ensure people's hobbies, interests and social needs were met during the pandemic.
criticalperson_centred_care12 May 2022
Blanket decisions were made as a service rather than on an individualised basis meaning people did not always receive care centred around them.
criticalgovernance12 May 2022
Systems in place were not effective. They had not always identified the areas of concern we found at this inspection.