Operated by Philip's Quality Care Services Limited

Brockley, London

Requires improvementRated 9 Jul 2022Home care · London

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Requires improvement

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note16 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note16 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note16 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note16 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note16 Sept 2022
Staff working with other agencies to provide consistent, effective, timely care
Note16 Sept 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note16 Sept 2022
Staff support, training, skills and experience
Note16 Sept 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note16 Sept 2022
Supporting people to live healthier lives, access healthcare services and support

Note16 Sept 2022
Care worker demonstrated good understanding of MCA/DoLS and obtained consent before providing care
Note16 Sept 2022
People were involved in initial assessments and decisions about their care
Note16 Sept 2022
Good joint working with other professionals including social workers, GPs and Occupational Therapist
Note16 Sept 2022
Care worker received an effective induction following the principles of the Care Certificate
Note16 Sept 2022
Appropriate safeguarding, infection control and complaints policies and procedures in place
Note16 Sept 2022

Note16 Sept 2022
Improving care quality in response to complaints or concerns
Note16 Sept 2022
Supporting people to develop and maintain relationships and to avoid social isolation
Note16 Sept 2022
Meeting people's communication needs
Note16 Sept 2022
Planning personalised care

Note16 Sept 2022
Learning lessons when things go wrong
Note16 Sept 2022
Preventing and controlling infection
Note16 Sept 2022
Using medicines safely
Note16 Sept 2022
Staffing and recruitment
Note16 Sept 2022
Systems and processes to safeguard people from the risk from abuse
Note16 Sept 2022
Assessing risk, safety monitoring and management

Note16 Sept 2022
Working in partnership with others
Note16 Sept 2022
Continuous learning and improving care
Note16 Sept 2022
Engaging and involving people using the service, the public and staff
Note16 Sept 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note16 Sept 2022
Duty of candour and promoting a positive person-centred culture