Quality & Compassion Ltd

Requires improvementRated 8 Feb 2023Home care · Aylesbury

CQC Key Questions

Safe

Inadequate

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note2 Aug 2023
Respecting and promoting people's privacy, dignity and independence
Note2 Aug 2023
Supporting people to express their views and be involved in making decisions about their care
Note2 Aug 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note2 Aug 2023
Staff working with other agencies to provide consistent, effective, timely care
Note2 Aug 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note2 Aug 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note2 Aug 2023
Ensuring consent to care and treatment in line with law and guidance
Note2 Aug 2023
Staff support: induction, training, skills and experience

Note2 Aug 2023
A care consultant was sourced in April 2023 and an improvement plan was in place to address identified concerns.
Note2 Aug 2023
Person-centred care was promoted, with people supported to community events and care plans reflecting individual backgrounds, interests and preferences.
Note2 Aug 2023
The service worked effectively with external professionals and was responsive to referrals, commencing care within 2 working days when urgently required.
Note2 Aug 2023
The registered manager was actively involved, approachable and had positive relationships with people, relatives and staff.
Note2 Aug 2023
Staff knew people well, supporting social and emotional wellbeing needs and going above and beyond for people.
Note

Note2 Aug 2023
End of life care and support
Note2 Aug 2023
Improving care quality in response to complaints or concerns
Note2 Aug 2023
Meeting people's communication needs
Note2 Aug 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note2 Aug 2023
Working in partnership with others
Note2 Aug 2023
Engaging and involving people using the service, the public and staff
Note2 Aug 2023
How the provider understands and acts on the duty of candour
Note2 Aug 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note2 Aug 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements