The Cube Disability Ltd

GoodRated 8 Nov 2025Home care · Northampton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note25 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note25 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Oct 2023
Staff working with other agencies; supporting people to live healthier lives and access healthcare
Note25 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Oct 2023
Staff support: induction, training, skills and experience
Note25 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note25 Oct 2023
Ensuring consent to care and treatment in line with law and guidance

Note25 Oct 2023
The provider arranged diverse and aspirational holidays (camping, theme parks, abroad) aligned with people's expressed wishes.
Note25 Oct 2023
Staff received induction including the Care Certificate and regular supervision sessions.
Note25 Oct 2023
The provider had sought feedback via surveys and used it to drive service improvements.
Note25 Oct 2023
Safe recruitment practices including DBS checks were carried out and the provider understood its duty of candour.
Note25 Oct 2023
People were involved in choosing holiday types and activities; staff adapted activities to ensure full participation including for wheelchair users.
Note

Note25 Oct 2023
Improving care quality in response to complaints or concerns
Note25 Oct 2023
Supporting people to develop and maintain relationships; support to follow interests and activities
Note25 Oct 2023
Meeting people's communication needs
Note25 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Oct 2023
Learning lessons when things go wrong
Note25 Oct 2023
Preventing and controlling infection
Note25 Oct 2023
Systems and processes to safeguard people from the risk of abuse
Note25 Oct 2023
Staffing and recruitment
Note25 Oct 2023
Using medicines safely
Note25 Oct 2023
Assessing risk, safety monitoring and management

Note25 Oct 2023
How the provider understands and acts on the duty of candour
Note25 Oct 2023
Engaging and involving people using the service, the public and staff
Note25 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note25 Oct 2023
Managers and staff being clear about their roles; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info