Operated by Proficient Community Care Services Limited

Proficient Community Care Services

GoodRated 7 May 2022Home care · Ipswich

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

27 findings

Note12 Dec 2025
Respecting and promoting people's privacy, dignity and independence
Note12 Dec 2025
Ensuring people are well treated and supported; respecting equality and diversity; involvement in decisions

Note12 Dec 2025
Ensuring consent to care and treatment in line with law and guidance
Note12 Dec 2025
Supporting people to eat and drink; access healthcare services; staff working with other agencies
Note12 Dec 2025
Staff support: induction, training, skills and experience
Note12 Dec 2025
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Dec 2025
Strong partnership working with health and social care professionals
Note12 Dec 2025
Duty of candour requirements met with transparent processes for safety incidents
Note12 Dec 2025
Range of governance and quality assurance audits in place covering medicines, staff files, accidents and complaints
Note12 Dec 2025
Accessible Information Standard met; communication needs documented in care records
Note12 Dec 2025
Person-centred care plans regularly reviewed and updated with involvement of people and relatives
Note12 Dec 2025

Note12 Dec 2025
Improving care quality in response to complaints or concerns
Note12 Dec 2025
Meeting people's communication needs
Note12 Dec 2025
Planning personalised care to ensure people have choice and control

Note12 Dec 2025
Preventing and controlling infection
Note12 Dec 2025
Using medicines safely
Note12 Dec 2025
Staffing and recruitment
Note12 Dec 2025
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note12 Dec 2025
Systems and processes to safeguard people from the risk of abuse

Note12 Dec 2025
Continuous learning and improving care; working in partnership with others
Note12 Dec 2025
Managers and staff clear about roles; understanding quality, performance, risks and regulatory requirements
Note12 Dec 2025
Promoting a positive culture; engaging and involving people, public and staff

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info