Operated by Meridian Health and Social Care Limited

Meridian Health and Social Care - Nottingham

GoodRated 20/03/2025Home care · Nottingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note5 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note5 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Jan 2023
Supporting people to live healthier lives, access healthcare services and support
Note5 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note5 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Jan 2023
Staff support: induction, training, skills and experience
Note5 Jan 2023
Assessing people's needs and choices, delivering care in line with standards, guidance and the law

Note5 Jan 2023
End of life wishes sensitively addressed and recorded including DNAR decisions
Note5 Jan 2023
Communication needs documented in care plans in line with Accessible Information Standard
Note5 Jan 2023
Complaints handled robustly with documented investigations, outcomes communicated to staff and used to improve quality of care
Note5 Jan 2023
Positive, inclusive leadership with registered manager actively promoting equality, diversity and staff recognition through an achievement wall
Note5 Jan 2023
Effective partnership working with local authority, GPs, district nurses and other professionals to deliver holistic care
Note

Note5 Jan 2023
End of life care and support
Note5 Jan 2023
Improving care quality in response to complaints or concerns
Note5 Jan 2023
Meeting people's communication needs
Note5 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Jan 2023
Working in partnership with others
Note5 Jan 2023
Continuous learning and improving care
Note5 Jan 2023
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note5 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note5 Jan 2023
How the provider understands and acts on the duty of candour
Note5 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering