Operated by Meridian Health and Social Care Limited

Meridian Health and Social Care - Wakefield

GoodRated 10 May 2022Home care · Wakefield

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Oct 2022
Supporting people to express their views and be involved in making decisions about their care; respecting privacy, dignity and independence
Note5 Oct 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Oct 2022
Ensuring consent to care and treatment in line with law and guidance
Note5 Oct 2022
Staff working with other agencies; supporting people to access healthcare
Note5 Oct 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Oct 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note5 Oct 2022
Staff support: induction, training, skills and experience

Note5 Oct 2022
Effective partnership working with healthcare professionals
Note5 Oct 2022
Positive staff morale and supportive manager
Note5 Oct 2022
Open and honest culture with manager understanding duty of candour
Note5 Oct 2022
Staff trained and knowledgeable about safeguarding and MCA
Note5 Oct 2022
Person-centred care plans detailing preferences
Note5 Oct 2022
Staff described as kind, caring and respectful by people and relatives

Note5 Oct 2022
End of life care and support
Note5 Oct 2022
Improving care quality in response to complaints or concerns
Note5 Oct 2022
Meeting people's communication needs
Note5 Oct 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Oct 2022
Preventing and controlling infection
Note5 Oct 2022
Using medicines safely
Note5 Oct 2022
Staffing and recruitment
Note5 Oct 2022
Systems and processes to safeguard people from the risk of abuse
Note5 Oct 2022
Assessing risk, safety monitoring and management. Learning lessons when things go wrong

Note5 Oct 2022
Working in partnership with others
Note5 Oct 2022
Duty of candour; understanding roles, quality performance, risks and regulatory requirements
Note5 Oct 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note5 Oct 2022
Engaging and involving people using the service, the public and staff; continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info