Operated by Faith Home Care Ltd

Faith Home Care Limited

GoodRated 2 Oct 2022Home care · Chelmsford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note10 Feb 2022
Respecting and promoting people's privacy, dignity and independence
Note10 Feb 2022
Supporting people to express their views and be involved in making decisions about their care
Note10 Feb 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note10 Feb 2022
Ensuring consent to care and treatment in line with law and guidance
Note10 Feb 2022
Staff working with other agencies; supporting people to access healthcare services
Note10 Feb 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note10 Feb 2022
Staff support: induction, training, skills and experience
Note10 Feb 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note10 Feb 2022
Good partnership working with district nurses, GPs and occupational therapists
Note10 Feb 2022
Effective quality assurance systems including audits and trackers
Note10 Feb 2022
Positive, open culture with approachable registered manager and good staff morale
Note10 Feb 2022
Staff respected dignity, privacy, cultural and religious needs
Note10 Feb 2022
Staff received effective training meeting Care Certificate standards plus condition-specific training
Note10 Feb 2022
Personalised care plans regularly reviewed with people and families involved

Note10 Feb 2022
End of life care and support
Note10 Feb 2022
Improving care quality in response to complaints or concerns
Note10 Feb 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note10 Feb 2022
Meeting people's communication needs
Note10 Feb 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note10 Feb 2022
Learning lessons when things go wrong
Note10 Feb 2022
Preventing and controlling infection
Note10 Feb 2022
Using medicines safely
Note10 Feb 2022
Systems and processes to safeguard people from the risk of abuse
Note10 Feb 2022
Assessing risk, safety monitoring and management
Note10 Feb 2022
Staffing and recruitment

Note10 Feb 2022
Engaging and involving people, continuous learning and working in partnership with others
Note10 Feb 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note10 Feb 2022
Duty of candour and openness when things go wrong
Note10 Feb 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

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