Operated by Sure Healthcare and Supported Living (UK) Limited

Sure Healthcare (Leeds)

Requires improvementRated 12 Aug 2022Home care · Leeds

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note8 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note8 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note8 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note8 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note8 Dec 2022
Staff support: induction, training, skills and experience
Note8 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note8 Dec 2022
Assessing people's needs and choices; delivering care in line with standards

Note8 Dec 2022
Regular staff meetings were used to discuss quality issues and drive improvement.
Note8 Dec 2022
Staff had received safeguarding training and understood when and how to report abuse.
Note8 Dec 2022
The service worked within the principles of the Mental Capacity Act 2005.
Note8 Dec 2022
The registered manager was approachable, supportive and responded promptly to inspection feedback with an immediate action plan.
Note8 Dec 2022
Consistent staffing enabled warm, person-centred relationships with people using the service.
Note8 Dec 2022

Note8 Dec 2022
Improving care quality in response to complaints or concerns
Note8 Dec 2022
Meeting people's communication needs
Note8 Dec 2022
Planning personalised care to ensure people have choice and control

Note8 Dec 2022
Working in partnership with others
Note8 Dec 2022
Engaging and involving people, staff and promoting a positive culture
Note8 Dec 2022
Governance, quality assurance and oversight systems

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info