Operated by Sreevijay Ltd

Royalcare Ashford

Requires improvementRated 15/07/2022Home care · Ashford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Requires improvement

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note15 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note15 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note15 Jul 2022
Staff working with other agencies; Supporting people to access healthcare
Note15 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note15 Jul 2022
Staff support: induction, training, skills and experience
Note15 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note15 Jul 2022
Good partnership working with CCG, occupational therapists, community nurses and hospice team
Note15 Jul 2022
Strong values of Care, Attentiveness, Respect and dignity and Empowerment shared by staff
Note15 Jul 2022
Good PPE provision and infection prevention practices including regular COVID-19 testing
Note15 Jul 2022
Staff spoke with empathy and compassion; people described staff as kind, patient and caring
Note15 Jul 2022
Person-centred care plans recording life history, cultural and spiritual needs
Note15 Jul 2022

Note15 Jul 2022
End of life care and support
Note15 Jul 2022
Meeting people's communication needs
Note15 Jul 2022
Planning personalised care to ensure people have choice and control
Note15 Jul 2022
Improving care quality in response to complaints or concerns

Note15 Jul 2022
Preventing and controlling infection
Note15 Jul 2022
Using medicines safely
Note15 Jul 2022
Assessing risk, safety monitoring and management; Learning lessons when things go wrong
Note15 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note15 Jul 2022
Staffing and recruitment

Note15 Jul 2022
Engaging and involving people, public and staff; working in partnership
Note15 Jul 2022
Promoting a positive, person-centred, open and inclusive culture
Note15 Jul 2022
Duty of candour; understanding quality, risks and regulatory requirements; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info