Note16 Jun 2023
Staff induction mapped to Care Certificate with mandatory training matrix and shadowing opportunities
Note16 Jun 2023
Strong partnership working with local authorities, GPs, district nurses, police, and social workers
Note16 Jun 2023
Open and inclusive culture with monthly welfare calls, quarterly monitoring visits, and bi-annual satisfaction surveys
Note16 Jun 2023
Person-centred, up-to-date care plans with detailed risk assessments reviewed and updated as needs changed
Note16 Jun 2023
New quality assurance and compliance manager role created to oversee governance systems and drive continuous improvement
Note16 Jun 2023
Thorough staff recruitment processes including DBS checks, identity, right-to-work, and character references consistently followed
Note16 Jun 2023
No recording errors or omissions found on electronic medicines records; medicines regularly audited by managers and staff
Note16 Jun 2023
Electronic call monitoring (ECM) system effectively used to coordinate and monitor staff visit times, auto-alerting managers to late, early or missed calls
Note17 Jun 2022
Service worked in partnership with stakeholders and acted on feedback
Note17 Jun 2022
Registered manager was approachable, visible and supportive; staff spoke positively about leadership
Note17 Jun 2022
Effective infection prevention and control, including PPE use and testing
Note17 Jun 2022
Service worked within the principles of the Mental Capacity Act
Note17 Jun 2022
People received their medicines safely and as prescribed
Note17 Jun 2022
Risk assessments were regularly reviewed and gave staff clear guidance to mitigate risks
Note17 Jun 2022
People continued to be safeguarded against the risk of abuse with ongoing staff safeguarding training
Note17 Jun 2022
Robust pre-employment checks including DBS, references and identification verification
moderategovernance17 Jun 2022
the registered manager had not informed us of two incidents which required reporting to the regulatory body.
minorrecord_keeping17 Jun 2022
We checked the completed MAR and found these were completed accurately however were, on occasion, messy and illegible.
moderategovernance17 Jun 2022
we found medicines audits were not always contemporaneous; in that we saw the same findings were recorded over several months.
moderatemissed_or_late_visits17 Jun 2022
They are meant to stay for half an hour, but they stay for around 10 minutes. Mostly there are two staff, sometimes there is only one