Operated by Real PCS Limited

Real PCS Solihull

Requires improvementRated 7 Jun 2022Home care · Solihull

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note6 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 Jul 2022
Staff working with other agencies; supporting people to access healthcare services
Note6 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note6 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note6 Jul 2022
Staff support: induction, training, skills and experience

Note6 Jul 2022
Registered manager approachable and responsive; open to continuous learning and feedback
Note6 Jul 2022
Accessible Information Standard considered with formats available on request
Note6 Jul 2022
Personalised care plans with people involved in planning and reviews
Note6 Jul 2022
Staff treated people with kindness, compassion, dignity and respect
Note6 Jul 2022
Effective working with other health and social care professionals
Note6 Jul 2022
Care aligned to Care Certificate Standards with full induction before independent practice

Note6 Jul 2022
Improving care quality in response to complaints or concerns
Note6 Jul 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note6 Jul 2022
Meeting people's communication needs
Note6 Jul 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Jul 2022
Working in partnership with others
Note6 Jul 2022
Continuous learning and improving care
Note6 Jul 2022
Engaging and involving people using the service, the public and staff
Note6 Jul 2022
How the provider understands and acts on the duty of candour
Note6 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note6 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements