More-Energy Care Services Ltd

GoodRated 5 Jun 2022Home care · Milton Keynes

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note6 May 2022
Respecting and promoting people's privacy, dignity and independence
Note6 May 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 May 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note6 May 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 May 2022
Staff working with other agencies to provide consistent, effective, timely care
Note6 May 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note6 May 2022
Staff support: induction, training, skills and experience
Note6 May 2022
Assessing people's needs and choices, delivering care in line with standards, guidance and the law

Note6 May 2022
Systems and processes were in place to monitor quality and safety, including routine staff performance checks
Note6 May 2022
The registered manager demonstrated strong leadership, understanding of duty of candour, and commitment to continuous improvement
Note6 May 2022
Person-centred care was consistently promoted, with people's dignity, privacy and independence respected
Note6 May 2022
Staff worked effectively with other healthcare professionals to achieve positive outcomes
Note6 May 2022
People's individual communication needs were assessed and planned for
Note6 May 2022

Note6 May 2022
End of life care and support
Note6 May 2022
Improving care quality in response to complaints or concerns
Note6 May 2022
Meeting people's communication needs
Note6 May 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 May 2022
Working in partnership with others
Note6 May 2022
Continuous learning and improving care
Note6 May 2022
Engaging and involving people using the service, the public and staff
Note6 May 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note6 May 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering