Courthall Care Ltd

GoodRated 1 May 2023Home care · Liverpool

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note5 Jan 2023
Respecting and promoting people's privacy, dignity and independence
Note5 Jan 2023
Supporting people to express their views and be involved in making decisions about their care
Note5 Jan 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note5 Jan 2023
Ensuring consent to care and treatment in line with law and guidance
Note5 Jan 2023
Staff working with other agencies to provide consistent, effective, timely care
Note5 Jan 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note5 Jan 2023
Staff support: induction, training, skills and experience
Note5 Jan 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note5 Jan 2023
Good multi-agency working with health and social care professionals to support people's wellbeing
Note5 Jan 2023
Robust quality assurance systems including audits, spot checks, and analysis used to drive improvements
Note5 Jan 2023
End of life care delivered with dignity and compassion in partnership with other healthcare professionals
Note5 Jan 2023
Effective complaints procedure with complaints acknowledged, investigated, and used to drive improvement
Note5 Jan 2023
Strong positive culture led by an approachable registered manager with good staff morale and retention

Note5 Jan 2023
End of life care and support
Note5 Jan 2023
Improving care quality in response to complaints or concerns
Note5 Jan 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note5 Jan 2023
Meeting people's communication needs
Note5 Jan 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note5 Jan 2023
Working in partnership with others
Note5 Jan 2023
Continuous learning and improving care
Note5 Jan 2023
Engaging and involving people using the service, the public and staff
Note5 Jan 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note5 Jan 2023
How the provider understands and acts on the duty of candour
Note5 Jan 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering