Operated by Lily Of The Valley Care Ltd

Lily Of The Valley Care

GoodRated 22/06/2022Home care · Derby

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note22 Jun 2022
Supporting people to express their views and be involved in making decisions about their care
Note22 Jun 2022
Ensuring people are well treated and supported; respecting equality and diversity; privacy, dignity and independence

Note22 Jun 2022
Staff working with other agencies; supporting people to access healthcare
Note22 Jun 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note22 Jun 2022
Staff support: induction, training, skills and experience
Note22 Jun 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note22 Jun 2022
Ensuring consent to care and treatment in line with law and guidance

Note22 Jun 2022
Effective infection prevention and control practices including PPE use and COVID-19 risk assessments
Note22 Jun 2022
Open, person-centred culture with approachable management and active engagement with people, relatives and staff
Note22 Jun 2022
Extensive training programme including specialist training such as PEG feeding and end of life care
Note22 Jun 2022
Regular team of staff providing consistency, with robust pre-employment checks completed
Note22 Jun 2022
People and relatives spoke highly of the kind, caring and respectful staff team
Note22 Jun 2022

Note22 Jun 2022
End of life care and support
Note22 Jun 2022
Improving care quality in response to complaints or concerns
Note22 Jun 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note22 Jun 2022
Meeting people's communication needs
Note22 Jun 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note22 Jun 2022
Learning lessons when things go wrong
Note22 Jun 2022
Preventing and controlling infection
Note22 Jun 2022
Using medicines safely
Note22 Jun 2022
Staffing and recruitment
Note22 Jun 2022
Assessing risk, safety monitoring and management
Note22 Jun 2022
Systems and processes to safeguard people from the risk of abuse

Note22 Jun 2022
Continuous learning and improving care; working in partnership with others
Note22 Jun 2022
Engaging and involving people, the public and staff; duty of candour
Note22 Jun 2022
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements; promoting a positive person-centred culture

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info