Operated by Eleanor Nursing and Social Care Limited

Eleanor Nursing and Social Care Ltd - Barnet Office

GoodRated 20/07/2023Home care · London

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note17 Mar 2023
Respecting and promoting people's privacy, dignity and independence
Note17 Mar 2023
Supporting people to express their views and be involved in making decisions about their care
Note17 Mar 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note17 Mar 2023
Ensuring consent to care and treatment in line with law and guidance
Note17 Mar 2023
Staff working with other agencies to provide consistent, effective, timely care
Note17 Mar 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note17 Mar 2023
Staff support: induction, training, skills and experience
Note17 Mar 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Jul 2023
Provider participated in local authority engagement meetings and kept up to date with national policies
Note20 Jul 2023
Well-led rating improved from Requires Improvement at previous inspection to Good
Note20 Jul 2023
Well-led culture with staff feeling respected, supported and valued by management
Note20 Jul 2023
Governance systems included audits, spot checks, accident/incident review and lessons learnt action plans
Note20 Jul 2023
Effective infection prevention and control systems including PPE stock audits
Note20 Jul 2023

Note17 Mar 2023
End of life care and support
Note17 Mar 2023
Improving care quality in response to complaints or concerns
Note17 Mar 2023
Meeting people's communication needs
Note17 Mar 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note17 Mar 2023
Continuous learning and improving care
Note17 Mar 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note17 Mar 2023
How the provider understands and acts on the duty of candour; Working in partnership with others
Note17 Mar 2023
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info