Dependable Health Care Ltd

Requires improvementRated 3 Sept 2023Home care · Huddersfield

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Apr 2023
Respecting and promoting people's privacy, dignity and independence
Note4 Apr 2023
Supporting people to express their views and be involved in making decisions about their care
Note4 Apr 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Apr 2023
Ensuring consent to care and treatment in line with law and guidance
Note4 Apr 2023
Supporting people to eat and drink enough; working with other agencies; supporting people to live healthier lives
Note4 Apr 2023
Staff support: induction, training, skills and experience
Note4 Apr 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Apr 2023
Positive and open culture with regular staff engagement through team meetings and supervisions.
Note4 Apr 2023
Complaints policy and process in place; people felt confident issues would be addressed.
Note4 Apr 2023
Systems in place to record, respond to and learn from accidents and incidents.
Note4 Apr 2023
Effective partnership working with health and social care professionals including dieticians and district nurses.
Note4 Apr 2023
People treated with kindness, dignity and respect by caring staff.
Note4 Apr 2023

Note4 Apr 2023
End of life care and support
Note4 Apr 2023
Improving care quality in response to complaints or concerns
Note4 Apr 2023
Meeting people's communication needs
Note4 Apr 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Apr 2023
Engaging and involving people using the service, the public and staff
Note4 Apr 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note4 Apr 2023
How the provider understands and acts on the duty of candour; working in partnership with others
Note4 Apr 2023
Managers and staff being clear about their roles; understanding quality performance, risks and regulatory requirements; continuous learning

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info