Jennifer M Whittall Ltd

GoodRated 12 Feb 2022Home care · Telford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note15 Dec 2022
Respecting and promoting people's privacy, dignity and independence
Note15 Dec 2022
Supporting people to express their views and be involved in making decisions about their care
Note15 Dec 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note15 Dec 2022
Ensuring consent to care and treatment in line with law and guidance
Note15 Dec 2022
Staff working with other agencies to provide consistent, effective, timely care
Note15 Dec 2022
Staff support: induction, training, skills and experience
Note15 Dec 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law
Note15 Dec 2022
Supporting people to eat and drink enough to maintain a balanced diet

Note15 Dec 2022
Culture of learning from accidents and incidents shared across the staff team
Note15 Dec 2022
Safe recruitment procedures with DBS checks and references obtained before staff commenced work
Note15 Dec 2022
People and relatives were regularly consulted and involved in care planning and reviews
Note15 Dec 2022
Strong partnership working with health and social care professionals, legal deputies and court-appointed trustees
Note15 Dec 2022
Effective governance systems including audits, observations of staff practice and regular care reviews
Note15 Dec 2022

Note15 Dec 2022
End of life care and support
Note15 Dec 2022
Improving care quality in response to complaints or concerns
Note15 Dec 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note15 Dec 2022
Meeting people's communication needs
Note15 Dec 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note15 Dec 2022
Learning lessons when things go wrong
Note15 Dec 2022
Preventing and controlling infection
Note15 Dec 2022
Systems and processes to safeguard people from the risk of abuse
Note15 Dec 2022
Staffing and recruitment
Note15 Dec 2022
Using medicines safely
Note15 Dec 2022
Assessing risk, safety monitoring and management

Note15 Dec 2022
Working in partnership with others
Note15 Dec 2022
How the provider understands and acts on the duty of candour
Note15 Dec 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note15 Dec 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note15 Dec 2022
Continuous learning and improving care