Operated by Comfort Call Limited

Comfort Call - St Andrews House

GoodRated 26/07/2022Home care · Nottingham

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note26 Jul 2022
Respecting and promoting people's privacy, dignity and independence
Note26 Jul 2022
Supporting people to express their views and be involved in making decisions about their care
Note26 Jul 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note26 Jul 2022
Ensuring consent to care and treatment in line with law and guidance
Note26 Jul 2022
Staff working with other agencies; supporting people to access healthcare services
Note26 Jul 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note26 Jul 2022
Staff support: induction, training, skills and experience
Note26 Jul 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note26 Jul 2022
Lessons learnt following incidents (e.g. medicine record improvements)
Note26 Jul 2022
Strong team leader praised by people and relatives
Note26 Jul 2022
Effective governance with monthly audits of care records
Note26 Jul 2022
Compassionate and kind staff respecting privacy, dignity and independence
Note26 Jul 2022
Person-centred care plans reflecting individual needs and life history
Note26 Jul 2022
Comprehensive induction and ongoing training programme for staff

Note26 Jul 2022
Improving care quality in response to complaints or concerns
Note26 Jul 2022
Supporting people to develop and maintain relationships and follow interests
Note26 Jul 2022
Meeting people's communication needs
Note26 Jul 2022
End of life care and support; planning personalised care

Note26 Jul 2022
Learning lessons when things go wrong
Note26 Jul 2022
Preventing and controlling infection
Note26 Jul 2022
Using medicines safely
Note26 Jul 2022
Assessing risk, safety monitoring and management
Note26 Jul 2022
Systems and processes to safeguard people from the risk of abuse
Note26 Jul 2022
Staffing and recruitment

Note26 Jul 2022
Engaging and involving people using the service, the public and staff
Note26 Jul 2022
Duty of candour; continuous learning and improving care
Note26 Jul 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering; working in partnership with others
Note26 Jul 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements

Source: CQC inspection reports under the Open Government Licence v3.0.

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