Operated by Dimensions (UK) Limited

Dimensions North Midlands Domiciliary Care Office

GoodRated 26/02/2022Home care · Oldbury

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note25 Mar 2022
Respecting and promoting people's privacy, dignity and independence
Note25 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note25 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note25 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note25 Mar 2022
Staff working with other agencies to provide consistent, effective, timely care
Note25 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note25 Mar 2022
Staff support: induction, training, skills and experience
Note25 Mar 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note25 Mar 2022
People involved in recruitment to ensure compatibility with staff
Note25 Mar 2022
Registered manager understood duty of candour
Note25 Mar 2022
Regular audits, supervisions and competency checks for staff
Note25 Mar 2022
Communication passports and Accessible Information Standard followed
Note25 Mar 2022
Multi-disciplinary team working with health professionals
Note25 Mar 2022
Person-centred care plans with regular reviews and risk assessments

Note25 Mar 2022
End of life care and support
Note25 Mar 2022
Improving care quality in response to complaints or concerns
Note25 Mar 2022
Supporting people to develop and maintain relationships to avoid social isolation
Note25 Mar 2022
Meeting people's communication needs
Note25 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note25 Mar 2022
Learning lessons when things go wrong
Note25 Mar 2022
Preventing and controlling infection
Note25 Mar 2022
Using medicines safely
Note25 Mar 2022
Staffing and recruitment
Note25 Mar 2022
Assessing risk, safety monitoring and management
Note25 Mar 2022
Systems and processes to safeguard people from the risk of abuse

Note25 Mar 2022
Continuous learning and improving care
Note25 Mar 2022
Engaging and involving people using the service, the public and staff; Working in partnership with others
Note25 Mar 2022
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note25 Mar 2022
How the provider understands and acts on the duty of candour
Note25 Mar 2022
Promoting a positive culture that is person-centred, open, inclusive and empowering