Operated by Silas Care Services Ltd

Silas Care Services Luton

GoodRated 25/03/2022Home care · Luton

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note30 Mar 2022
Supporting people to express their views and be involved in making decisions about their care
Note30 Mar 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note30 Mar 2022
Ensuring consent to care and treatment in line with law and guidance
Note30 Mar 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note30 Mar 2022
Staff support: induction, training, skills and experience
Note30 Mar 2022
Assessing people's needs and choices; delivering care in line with standards

Note30 Mar 2022
Strong partnership working with local authority, health services and the voluntary sector
Note30 Mar 2022
People treated with kindness, respect and dignity, and supported to attend religious services and maintain interests
Note30 Mar 2022
Registered manager sought feedback from people, relatives and staff and used it to drive improvements
Note30 Mar 2022
Registered manager conducted spot checks and reviewed incidents/accidents to identify themes and reduce recurrence
Note30 Mar 2022
Staff received induction and mandatory training, including safeguarding, MCA, infection control and medication
Note

Note30 Mar 2022
End of life care and support
Note30 Mar 2022
Improving care quality in response to complaints or concerns
Note30 Mar 2022
Supporting people to develop and maintain relationships and avoid social isolation
Note30 Mar 2022
Meeting people's communication needs
Note30 Mar 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note30 Mar 2022
Learning lessons when things go wrong
Note30 Mar 2022
Preventing and controlling infection
Note30 Mar 2022
Using medicines safely
Note30 Mar 2022
Staffing and recruitment
Note30 Mar 2022
Assessing risk, safety monitoring and management
Note30 Mar 2022
Systems and processes to safeguard people from the risk of abuse

Note30 Mar 2022
Working in partnership with others
Note30 Mar 2022
Continuous learning and improving care
Note30 Mar 2022
Engaging and involving people, the public and staff
Note30 Mar 2022
Managers and staff being clear about roles, quality performance, risks and regulatory requirements
Note30 Mar 2022
Understanding and acting on duty of candour
Note30 Mar 2022
Promoting a positive, person-centred, open, inclusive and empowering culture