Denise Care Limited

GoodRated 24/09/2021Home care · Crawley

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

29 findings

Note24 Sept 2021
Respecting and promoting people's privacy, dignity and independence
Note24 Sept 2021
Supporting people to express their views and be involved in making decisions about their care
Note24 Sept 2021
Ensuring people are well treated and supported; respecting equality and diversity

Note24 Sept 2021
Staff working with other agencies to provide consistent, effective, timely care
Note24 Sept 2021
Ensuring consent to care and treatment in line with law and guidance
Note24 Sept 2021
Supporting people to eat and drink enough to maintain a balanced diet; Supporting people to live healthier lives
Note24 Sept 2021
Staff support: induction, training, skills and experience
Note24 Sept 2021
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note24 Sept 2021
Open, inclusive culture with effective feedback and complaints systems encouraging dialogue with people and relatives
Note24 Sept 2021
Staff induction included shadow working until competency was confirmed, with regular supervisions and spot checks
Note24 Sept 2021
Strong partnership working with external agencies, with a healthcare professional rating one patient's care episode as outstanding
Note24 Sept 2021
Responsive leadership with the registered manager providing direct care, quality audits, and timely communication with health professionals
Note24 Sept 2021
Effective infection prevention and control practices including consistent PPE use and COVID-19 testing
Note

Note24 Sept 2021
End of life care and support
Note24 Sept 2021
Improving care quality in response to complaints or concerns
Note24 Sept 2021
Meeting people's communication needs
Note24 Sept 2021
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note24 Sept 2021
Preventing and controlling infection
Note24 Sept 2021
Using medicines safely
Note24 Sept 2021
Staffing and recruitment; Learning lessons when things go wrong
Note24 Sept 2021
Assessing risk, safety monitoring and management
Note24 Sept 2021
Systems and processes to safeguard people from the risk of abuse

Note24 Sept 2021
Working in partnership with others
Note24 Sept 2021
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements
Note24 Sept 2021
How the provider understands and acts on the duty of candour; Continuous learning and improving care
Note24 Sept 2021
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info