Operated by Daisy Care Services Limited

Daisy Care Services

Requires improvementRated 9 Jun 2022Home care · Rochester

CQC Key Questions

Safe

Requires improvement

People are protected from abuse and avoidable harm.

Effective

Requires improvement

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Requires improvement

Leadership and culture support quality care.

What inspectors found

28 findings

Note6 Sept 2022
Respecting and promoting people's privacy, dignity and independence
Note6 Sept 2022
Supporting people to express their views and be involved in making decisions about their care
Note6 Sept 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note6 Sept 2022
Ensuring consent to care and treatment in line with law and guidance
Note6 Sept 2022
Assessing people's needs and choices
Note6 Sept 2022
Staff support: induction, training, skills and experience

Note6 Sept 2022
Service worked closely with other care providers and relatives.
Note6 Sept 2022
Management team had a good understanding of the Mental Capacity Act and duty of candour.
Note6 Sept 2022
Staff treated people with dignity, kindness and respect.
Note6 Sept 2022
Care records were detailed, person-centred and promoted independence.
Note6 Sept 2022
Effective safeguarding systems were in place to protect people from abuse.
Note6 Sept 2022
Staff were recruited safely with DBS and reference checks completed.

Note6 Sept 2022
Improving care quality in response to complaints or concerns
Note6 Sept 2022
Meeting people's communication needs
Note6 Sept 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note6 Sept 2022
Using medicines safely
Note6 Sept 2022
Systems and processes to safeguard people from the risk of abuse
Note6 Sept 2022
Preventing and controlling infection
Note6 Sept 2022
Staffing and recruitment
Note6 Sept 2022
Assessing risk, safety monitoring and management

Note6 Sept 2022
Working in partnership with others
Note6 Sept 2022
Engaging and involving people, public and staff
Note6 Sept 2022
Duty of candour
Note6 Sept 2022
Promoting a positive culture and continuous learning and improving care

Source: CQC inspection reports under the Open Government Licence v3.0.

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