Operated by Sentricare Limited

Sentricare Birmingham

InadequateRated 4 Dec 2024Home care · Birmingham

CQC Key Questions

Safe

Inadequate

People are protected from abuse and avoidable harm.

Effective

Inadequate

Care achieves good outcomes and quality of life.

Caring

Inadequate

Staff treat people with compassion, dignity, respect.

Responsive

Inadequate

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

What inspectors found

30 findings

Note12 Apr 2024
Supporting people to express their views and be involved in making decisions about their care
Note12 Apr 2024
Ensuring people are well treated and supported; respecting equality and diversity

Note12 Apr 2024
Supporting people to eat and drink enough to maintain a balanced diet
Note12 Apr 2024
Ensuring consent to care and treatment in line with law and guidance
Note12 Apr 2024
Staff support: induction, training, skills and experience
Note12 Apr 2024
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note12 Apr 2024
Those who received a consistent staff team with more regular call times were complimentary about staff and the service.
Note12 Apr 2024
The management team were receptive to inspection feedback and shared details of actions being taken to address concerns.
Note12 Apr 2024
Staff knew what to do if they had concerns about a person's health or if there was a medical emergency.
Note12 Apr 2024
PPE stocks were available in the office for staff to collect when needed.
Note12 Apr 2024
Staff we spoke with understood people's support needs and told us how they supported people to do as much for themselves as they were able.
Note

Note12 Apr 2024
End of life care and support
Note12 Apr 2024
Planning personalised care to ensure people have choice and control and to meet their needs and preferences
Note12 Apr 2024
Improving care quality in response to complaints or concerns
Note12 Apr 2024
Meeting people's communication needs

Note12 Apr 2024
Systems and processes to safeguard people from the risk of abuse; Learning lessons when things go wrong
Note12 Apr 2024
Preventing and controlling infection
Note12 Apr 2024
Using medicines safely
Note12 Apr 2024
Staffing and recruitment
Note12 Apr 2024
Assessing risk, safety monitoring and management

Note12 Apr 2024
Promoting a positive culture that is person-centred, open, inclusive and empowering
Note12 Apr 2024
Working in partnership with others
Note12 Apr 2024
Continuous learning and improving care
Note12 Apr 2024
Engaging and involving people using the service, the public and staff, fully considering their equality characteristics
Note12 Apr 2024
Managers and staff being clear about their roles, and understanding quality performance, risks and regulatory requirements