Sentricare Birmingham

Birmingham, B27 · Established 21/0 · Operated by Sentricare Limited

A CQC-regulated home-care provider serving Birmingham, registered since 21/0. Rated Inadequate at its most recent CQC inspection (Dec 2024).

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What the CQC found

The five questions inspectors ask, and how Sentricare scored.

Safe

Inadequate

People are protected from abuse and avoidable harm.

Effective

Inadequate

Care achieves good outcomes and quality of life.

Caring

Inadequate

Staff treat people with compassion, dignity, respect.

Responsive

Inadequate

Services are tailored to people's needs.

Well-led

Inadequate

Leadership and culture support quality care.

In their own words: what inspectors said

“Those who received a consistent staff team with more regular call times were complimentary about staff and the service.”
CQC inspection report, Apr 2024

“The management team were receptive to inspection feedback and shared details of actions being taken to address concerns.”
CQC inspection report, Apr 2024

“Staff knew what to do if they had concerns about a person's health or if there was a medical emergency.”
CQC inspection report, Apr 2024

Inspection history

The trajectory matters as much as the latest rating.

Apr 2026
Not rated
Date of assessment: 20 January 2026 to 20 February 2026. Sentricare Care is a homecare service providing the regulated activities of personal care to people living in their own homes. The Care Quality Commission (CQC) only inspects where people receive persona…
Apr 2024
Inadequate
Sentricare Birmingham received an Inadequate rating across all five key questions following inspections in December 2022 and January 2023, with the provider remaining in special measures and breaching ten regulations including safeguarding, medicines managemen…
Apr 2024
Inadequate
Sentricare Birmingham received an Inadequate rating across all five key questions at this follow-up inspection (August 2023), remaining in special measures with conditions imposed on registration after failing to make required improvements since the previous I…
Apr 2024
Inadequate
Sentricare Birmingham received an Inadequate rating across all five key questions following a July 2022 inspection of this 282-person domiciliary care service, with conditions imposed on registration across nine regulatory breaches. Pervasive failures in misse…
Mar 2022
Requires improvement
First rating inspection of Sentricare Birmingham, a domiciliary care agency supporting 240 people, rated Requires Improvement overall due to frequent late calls, unclear medication support records, PPE concerns and mixed feedback on staff attitude and complain…

Source: CQC inspection reports under the Open Government Licence v3.0.

Services offered

What Sentricare does

✓Homecare agencies

Services as registered with the CQC. Specifics vary; ask the agency directly.

Areas served

Where they cover

Registered at B27 6QT in Birmingham. Service area not formally published; we recommend asking the agency directly when requesting a quote.

B27

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