Ambiance Care Limited

GoodRated 20/10/2023Home care · Stockport

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Outstanding

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note20 Oct 2023
Respecting and promoting people's privacy, dignity and independence
Note20 Oct 2023
Supporting people to express their views and be involved in making decisions about their care
Note20 Oct 2023
Ensuring people are well treated and supported; respecting equality and diversity

Note20 Oct 2023
Ensuring consent to care and treatment in line with law and guidance
Note20 Oct 2023
Staff working with other agencies to provide consistent, effective, timely care
Note20 Oct 2023
Supporting people to eat and drink enough to maintain a balanced diet
Note20 Oct 2023
Staff support: induction, training, skills and experience
Note20 Oct 2023
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note20 Oct 2023
Activities and social engagement embedded in care, including community outings, music playlists and reminiscence work.
Note20 Oct 2023
Strong partnership working with health professionals, families and other agencies to meet people's holistic needs.
Note20 Oct 2023
Open learning culture with reflective supervision and incident monitoring to ensure lessons are learnt.
Note20 Oct 2023
Electronic care planning system accessible to staff, people and families enabling real-time updates and transparency.
Note20 Oct 2023
Robust staff training including Care Certificate, dementia care, infection prevention, food hygiene, and end of life care.
Note

Note20 Oct 2023
End of life care and support
Note20 Oct 2023
Improving care quality in response to complaints or concerns
Note20 Oct 2023
Supporting people to develop and maintain relationships to avoid social isolation
Note20 Oct 2023
Meeting people's communication needs
Note20 Oct 2023
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note20 Oct 2023
Learning lessons when things go wrong
Note20 Oct 2023
Preventing and controlling infection
Note20 Oct 2023
Using medicines safely
Note20 Oct 2023
Staffing and recruitment
Note20 Oct 2023
Assessing risk, safety monitoring and management
Note20 Oct 2023
Systems and processes to safeguard people from the risk of abuse

Note20 Oct 2023
Engaging and involving people using the service, the public and staff; working in partnership with others
Note20 Oct 2023
Continuous learning and improving care
Note20 Oct 2023
Managers and staff being clear about their roles, understanding quality performance, risks and regulatory requirements
Note20 Oct 2023
Promoting a positive culture that is person-centred, open, inclusive and empowering

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info