Note12 Dec 2025
Care reviews had been held with people and feedback was positive about staff and service.
Note12 Dec 2025
People reported receiving person-centred care; a person said, 'It is nice to have the same person all the time, she is very, very respectful.'
Note12 Dec 2025
Appropriate DBS checks were undertaken prior to staff appointment.
Note12 Dec 2025
Shared care agreements were in place with the district nursing team and chiropody appointments were arranged.
Note12 Dec 2025
Staff assessed and considered risks associated with some people's sensory needs and documented hearing or visual impairments in care plans.
Note12 Dec 2025
General environmental risks and fire hazards had been assessed for staff.
Note12 Dec 2025
The service was consistently working within the principles of the Mental Capacity Act.
Note12 Dec 2025
Staff used personal protective equipment (PPE) effectively and safely.
Note12 Dec 2025
Medicines records had been completed appropriately and staff supported people to make their own decisions about medicines.
Note12 Dec 2025
People felt safe and trusted staff; a person said, 'I am honestly really happy with them.'
minorcomplaints_handling12 Dec 2025
Staff told us the management team had asked them to apologise to a person on their behalf but did not provide information on actions taken to address the complaint.
moderaterecord_keeping12 Dec 2025
Records did not include actions taken by staff to reduce/manage the risks of people not taking their medication, failing to have bowel movements for days or confirming food/fluid consumption.
moderateleadership12 Dec 2025
Some staff told us they felt unable to raise concerns with managers without fear. Two staff members told us if they complained they were 'put on the naughty step' and their hours were reduced.
moderatesupervision_appraisal12 Dec 2025
Staff told us their practical assessments were pre-populated and they were not spot checked during visits to ensure standards of care were maintained.
criticalstaffing_levels12 Dec 2025
Staff told us they are expected to do multi handed calls on their own if there are not enough staff. Another told us they responded by 'Cutting corners…We don't have time to watch them eat.'
moderatestaffing_levels12 Dec 2025
A person told us, 'They couldn't give me my time for the visit as everyone wants that time and they didn't have enough carers.'
moderatestaff_training12 Dec 2025
Staff told us all the training was online and some felt it did not provide them with the opportunity to apply the learning in practice.
moderatestaff_training12 Dec 2025
Staff had not completed their annual training. One staff member had not completed 17 of their 22 training modules and continued to provide care during this period.
moderateincident_learning12 Dec 2025
The registered manager told us they spoke with staff at the time of concerns being raised but did not retain records to identify themes or learning.