Operated by Rainbow Support Limited

Rainbow Support Limited Domiciliary Care Office

GoodRated 11 Mar 2021Home care · Redruth

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

30 findings

Note4 Apr 2022
Supporting people to express their views and be involved in making decisions about their care
Note4 Apr 2022
Respecting and promoting people's privacy, dignity and independence
Note4 Apr 2022
Ensuring people are well treated and supported; respecting equality and diversity

Note4 Apr 2022
Adapting service, design, decoration to meet people's needs
Note4 Apr 2022
Ensuring consent to care and treatment in line with law and guidance
Note4 Apr 2022
Staff working with other agencies; supporting people to access healthcare
Note4 Apr 2022
Supporting people to eat and drink enough to maintain a balanced diet
Note4 Apr 2022
Staff support: induction, training, skills and experience
Note4 Apr 2022
Assessing people's needs and choices; delivering care in line with standards, guidance and the law

Note4 Apr 2022
Good partnership working with health and social care professionals
Note4 Apr 2022
Open, approachable registered manager with effective quality assurance and audits
Note4 Apr 2022
Care plans and risk assessments clear, up to date, and regularly reviewed
Note4 Apr 2022
Effective infection control and PPE practices in line with COVID-19 guidance

Note4 Apr 2022
End of life care and support
Note4 Apr 2022
Improving care quality in response to complaints or concerns
Note4 Apr 2022
Supporting people to develop and maintain relationships and take part in activities
Note4 Apr 2022
Meeting people's communication needs
Note4 Apr 2022
Planning personalised care to ensure people have choice and control and to meet their needs and preferences

Note4 Apr 2022
Working in partnership with others
Note4 Apr 2022
Continuous learning and improving care
Note4 Apr 2022
Engaging and involving people, public and staff
Note4 Apr 2022
Clear roles, quality performance, risks and regulatory requirements
Note4 Apr 2022
Duty of candour and openness
Note4 Apr 2022
Promoting a positive, person-centred, inclusive culture