Note28 Sept 2022
Staff felt well supported and confident in approaching management at any time.
Note28 Sept 2022
Monthly audits were completed by the management team to identify issues and drive improvements.
Note28 Sept 2022
The registered manager fostered an open, honest culture and fulfilled duty of candour responsibilities.
Note28 Sept 2022
People and relatives were involved in care planning and felt treated with dignity and respect.
Note28 Sept 2022
Incidents were recorded, investigated and used as learning opportunities with new processes implemented.
Note28 Sept 2022
Infection prevention control measures were in place including PPE use and up-to-date infection control policy.
Note28 Sept 2022
Risks were assessed, managed and monitored including falls, mobilising and environmental risks.
Note28 Sept 2022
Safeguarding concerns were investigated and immediate action taken to reduce risk of reoccurrence.
Note28 Sept 2022
Staff were recruited safely with robust DBS checks and references in place.
Note28 Sept 2022
People received their medicines as prescribed and staff had medicine administration training and competency assessments.
minorstaffing_levels28 Sept 2022
other staff we spoke with told us, they did not always have enough travel time between calls. The registered manager acknowledged recruitment continued to be difficult
Note3 Feb 2021
Staff were supplied with sufficient PPE and followed COVID-19 guidelines.
Note3 Feb 2021
The provider worked alongside GPs, district nurses and other healthcare professionals.
Note3 Feb 2021
Staff received regular supervision and felt supported by management.
Note3 Feb 2021
People told us they felt safe with staff and reported timekeeping was good.
Note3 Feb 2021
Quality monitoring systems including spot checks and staff supervision were in place.
Note3 Feb 2021
Systems were in place to learn lessons from incidents, with safeguarding referrals reported appropriately to local safeguarding teams.
Note3 Feb 2021
Staff received training on medication administration, infection control, and safeguarding, updated yearly.
Note3 Feb 2021
Staff were recruited safely with safe recruitment checks in place.
minorinfection_control3 Feb 2021
the provider had an infection control policy in place although this had not been updated to reflect the current covid-19 pandemic
moderaterecord_keeping3 Feb 2021
not all known risks were recorded to identify how staff should support the person effectively
moderategovernance3 Feb 2021
The registered manager was unavailable on the day of the inspection...they were in the process of submitting a new application to be the registered manager.
moderatesafeguarding3 Feb 2021
Staff were unable to tell us how they would raise concerns outside the provider, we advised during the inspection to have local safeguarding details on display
moderatecare_planning3 Feb 2021
people with the condition of diabetes. There was no risk assessment if the person was to have high or low blood sugars.
criticalcare_planning3 Feb 2021
two different people had identical home risk assessments in place. This places people at risk; risk assessments should be person centred
moderatemedication_management3 Feb 2021
Staff were not always provided with instructions on how and where to apply prescribed creams, this puts people at risk of creams being applied incorrectly.
criticalmedication_management3 Feb 2021
the service had started filling multi-compartment aids for service users during the covid-19 pandemic...this puts people at risk of receiving incorrect medication
Note27 Jan 2021
Annual quality surveys showed 100% positive responses from people using the service in 2014
Note27 Jan 2021
Effective complaints procedure in place with contact details accessible via website; people felt confident raising concerns
Note27 Jan 2021
Open and honest leadership culture with registered provider maintaining high visibility through regular home visits and unannounced spot checks