Operated by Spire Home Care & Training Limited

Spire Home Care & Training

GoodRated 3 Jan 2023Home care · Ilford

CQC Key Questions

Safe

Good

People are protected from abuse and avoidable harm.

Effective

Good

Care achieves good outcomes and quality of life.

Caring

Good

Staff treat people with compassion, dignity, respect.

Responsive

Good

Services are tailored to people's needs.

Well-led

Good

Leadership and culture support quality care.

What inspectors found

11 findings

Note1 Mar 2023
Registered manager worked in partnership with other health and social care professionals
Note1 Mar 2023
Regular audits, spot checks, and satisfaction surveys used to monitor and improve quality
Note1 Mar 2023
Registered manager operated an open-door policy and was approachable and supportive to staff
Note1 Mar 2023
Care plans were personalised, reflecting preferences, cultural needs, and communication requirements
Note1 Mar 2023
Staff received appropriate training, induction, shadowing, and regular one-to-one supervision
Note1 Mar 2023
MAR records completed accurately with no gaps; medicines audited regularly
Note1 Mar 2023
Consistent staffing with regular carers assigned, visits on time and of full duration
Note1 Mar 2023
Effective recruitment procedures including DBS checks, references, and right-to-work verification
Note1 Mar 2023
Risk assessments covered specific health conditions with clear guidance for staff and were reviewed every 6 months
Note1 Mar 2023
Staff understood safeguarding procedures and people felt safe with their carers
minorrecord_keeping1 Mar 2023
some daily notes completed by some staff were not always easy to read or not clearly written. The registered manager took action on the day of our inspection itself to discuss this issue with staff co…

Source: CQC inspection reports under the Open Government Licence v3.0.

Practical info

OutstandingGoodRequires improvementInadequateNot ratedCluster (mixed)

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